Product Support
Limited Warranty Policy
Kinghome stands behind your equipment with one year of parts coverage on the unit, long-term access to genuine replacement parts, and extended compressor support — when installed by a qualified contractor and registered within 30 days of start-up.
Coverage summary
| Component | Duration | Notes |
|---|---|---|
| Unit parts | 1 year | All manufacturer parts on the unit when defective; labor, shipping, refrigerant, and field-added items not included |
| Replacement parts | 12 years | Genuine parts remain available through authorized channels |
| Compressor | 12 years | Compressor part only; labor, shipping, and refrigerant not included |
Coverage begins on the installation date or eighteen (18) months from manufacture, whichever is sooner. Manufacture date is shown on the unit nameplate. Defective parts must be made available for return in exchange for replacement parts.
What's included
1-Year Parts Coverage on the Unit
All manufacturer parts on the unit are covered for one year from installation when defective. Labor, shipping, refrigerant, and anything added in the field are not included.
12-Year Parts Availability
Genuine replacement parts remain available through authorized Kinghome channels for twelve years from installation, so your system can be serviced with factory parts when needed.
12-Year Compressor Coverage
The compressor is covered for twelve years from installation when a manufacturer defect is confirmed. Coverage applies to the compressor part only — not labor, shipping, or refrigerant.
Not included
- Labor, installation, or removal
- Shipping, freight, handling, or trip charges
- Refrigerant and related service materials
- Field-added accessories, modifications, or non-factory items
- Diagnostic fees and routine maintenance
Owner responsibilities
- Installation by a licensed or qualified HVAC contractor per manufacturer instructions
- Online product registration within 30 days of start-up
- Annual maintenance by a servicing dealer or authorized technician (proof may be required)
- Equipment must remain at the original installation address
- Warranty claims reported within 30 days of the issue
What is not covered
- Labor, diagnostic, shipping, handling, and refrigerant costs
- Damage from faulty installation, unauthorized modifications, or non-authorized repairs
- Internet, telephone, or other remote-only purchases
- Environmental damage (rust, corrosion, floods, brownouts, freezing, natural disasters)
- Incompatible parts, accessories, or unapproved refrigerants
- Normal maintenance (filter changes, coil cleaning, lubrication)
- Use during construction or in an incomplete building envelope
- Equipment moved from the original installation location
- Systems installed outside the continental United States, Alaska, and Hawaii
This summary is not exhaustive. See the full warranty PDF for complete terms, exclusions, and dispute resolution.
How to get service
- Contact the installing contractor first.
- If needed, contact a GREE GMV/Kinghome HVAC distributor in your area.
- Have your bill of sale, registration details, and proof of annual maintenance available.
Warranty support: (800) 909-8380 · techsupport@gree-america.com
Ready to register? Complete warranty registration online.